If you receive a package that appears to be damaged, please follow these steps:

1. Capture photos of the packaging, documenting any dents, tears, or damages.
2. Contact the courier company without delay to report the issue.
3. Email us at support@theprojectionroomstore.com, attaching the same photos of the packaging. We will make every effort to provide the assistance you need.

Please bear in mind that failing to report the issue promptly may impact our ability to effectively address the situation.

Yes, we offer free shipping for all orders!

It depends on the shipping method which you have chosen. All orders will take on average 7-14 business days for to deliver.

To ensure a smooth delivery process, we kindly request that you carefully review and verify your shipping details during checkout. It is the customer's responsibility to provide accurate and complete information, including the street address, apartment/unit number (if applicable), zip code, and phone number. By providing the correct details, you help us ensure that your order is delivered to the intended address without any complications. Taking a moment to double-check these details will greatly assist us in ensuring a successful delivery of your order.

Upon completing a purchase with us, you will receive an order confirmation email from kara@theprojectionroomstore.com. If you don't find it in your inbox, please check your spam/junk folder.

We may encounter delays with certain products, specifically the Spotlight Projector, due to an influx of orders. We kindly ask for your patience and allow a few extra days for processing. Typically, orders are shipped within the same week of purchase. However, in the event of a significant delay, rest assured we will promptly notify you.