Shipping policy

  1. Processing Time:

    • Orders will be processed and prepared for shipment within 1-3 business days (excluding weekends and holidays) from the date of order confirmation.
    • Any delays in processing times will be communicated to customers via email or other provided contact information.

  2. Shipping Methods and Carriers:

    • At this time, we offer standard shipping only. This allows us to provide a reliable and cost-effective shipping option to our valued customers. Standard shipping times typically range from 7 to 14 business days from the day the package has been dispatched.
    • The shipping carrier may vary based on the customer's location and the selected shipping method.
    • The available shipping methods and carriers will be displayed during the checkout process.

  3. Shipping Costs:

    • Shipping costs will be calculated based on the total weight of the order, the destination, and the selected shipping method.
    • The shipping costs will be displayed during the checkout process before finalizing the order.
    • Any additional fees such as customs duties or taxes related to international shipments are the responsibility of the customer.

  4. Estimated Delivery Time:

    • The estimated delivery time will depend on the customer's location, the selected shipping method, and the carrier's delivery schedule.
    • While we strive to meet the estimated delivery times, please note that they are not guaranteed and may be subject to unforeseen delays or circumstances beyond our control.

  5. Shipment Tracking:

    • Once the order is shipped, customers will receive a shipping confirmation email containing tracking information, if applicable.
    • Customers can use the provided tracking number to track the status of their shipment through the carrier's website or tracking portal.

  6. International Shipping:

    • We offer international shipping to select countries. The availability of international shipping and associated costs will be displayed during the checkout process.
    • Please be aware that international shipments may be subject to customs inspections, which can cause additional delays.
    • Any customs duties, taxes, or import fees imposed by the destination country are the sole responsibility of the customer.

  7. Lost or Damaged Shipments:

    • In the event of a lost or damaged shipment, please notify us immediately.
    • We will work with the shipping carrier to resolve the issue and initiate a claim if necessary.
    • We may require additional information or documentation from you to process the claim successfully.

  8. Shipping Restrictions:

    • We reserve the right to impose shipping restrictions on certain products or to specific locations based on legal or logistical considerations.
    • If we are unable to ship to your location, we will notify you promptly and process a refund if applicable.

  9. Order Tracking and Support:

    • If there are any issues or concerns regarding your shipment or tracking information, please contact our customer support team at kara@theprojectionroomstore.com.
    • We will make every effort to assist you and provide updates regarding your order's status and location.

  10. Policy Updates:

    • We reserve the right to update or modify this shipping policy at any time without prior notice.
    • Any changes will be effective immediately upon posting the revised policy on our website.